Refund policy

Shipping

Please allow up to 6 business days for your order to ship. This timeline does not include weekends and holidays. For custom orders, please allow up to 7-10 business days for your order to ship. If you have any questions about the status of your order please contact support@lamaestrabtq.com and we'll be happy to assist. 

At La Maestra Boutique, customer satisfaction and product quality is our priority. If for any reason you are not happy with your purchase, please let us know! We have a 15-day return policy, which means you have 15 days after receiving your item to report any issues with your order or request a return. 

To start a return, please contact us at support@lamaestrabtq.com

Please note, shipping costs are not refunded. This means that if you are returning a product for a refund, you will be responsible for shipping expenses.

You can always contact us for any return question at support@lamaestrabtq.com.

Damages and issues
Please inspect your order upon reception and contact us right away if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Refunds are processed to the original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at support@lamaestrabtq.com.